Privacy Policy
Last updated: 1st August 2025
At Karen Croft Ltd (“we”, “us”, or “our”), your privacy matters. We’re committed to respecting and protecting your personal data and ensuring that your information is handled transparently, securely, and in line with the UK General Data Protection Regulation (UK GDPR).
This policy outlines how we collect, use, store, and protect your data when you visit our website or interact with our services.
- Who We Are
Business Name: Karen Croft Ltd
Business Owner: Karen Croft
Registered Address: Karen Croft Ltd. ℅ Your Ecommerce Accountant. The Keep, Creech Castle, Taunton, Somerset. TA1 2DX.
Email Address: [email protected]
Website: www.karencroft.com
We are the data controller responsible for your personal information collected through this website.
- What Information We Collect
We may collect and process the following types of personal data:
- Contact details: name, email address, phone number
- Booking information: appointment times, session notes (if applicable)
- Payment information: via secure third-party providers (we do not store your card details)
- Website usage data: IP address, browser type, device data, and pages visited (collected via cookies or analytics tools)
- Other information you choose to share: e.g. through email, intake forms, surveys, or coaching sessions
- How We Use Your Information
We use your information to:
- Respond to your enquiries and communicate with you
- Provide coaching or digital products/services you’ve requested
- Manage appointments and bookings
- Send relevant emails or newsletters (only with your consent)
- Improve website experience through analytics
- Meet our legal or regulatory obligations
We only use your data when we have a lawful basis to do so, such as consent, contract performance, or compliance with legal obligations.
- Sharing Your Data
We do not sell or trade your personal data.
We may share your information with trusted third parties who help us run our business (e.g. payment processors, email service providers, booking systems), but only where necessary and always under strict data protection agreements.
- Data Storage and Retention
Your personal data is securely stored using trusted platforms and encrypted where appropriate.
We only retain personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.
- Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data
- Withdraw your consent at any time
- Object to or restrict certain types of processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please email us at [email protected]
- Cookies
We may use cookies to improve your experience on our site. You’ll be notified when cookies are in use, and you can adjust your preferences or opt out at any time. For more, please see our [Cookie Policy].
- External Links
Our website may contain links to other websites. Please note we are not responsible for the privacy practices of other sites. We encourage you to read their policies when you leave our site.
- Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted here with the date of the latest update.
- Contact
If you have any questions about this policy or how we handle your data, please get in touch:
Email: [email protected]
Postal Address: Karen Croft Ltd. ℅ Your Ecommerce Accountant. The Keep, Creech Castle, Taunton, Somerset. TA1 2DX.
Cookie Policy
(Compliant with UK GDPR and PECR)
Last updated: 1st August 2025
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help us understand how our site is being used, improve your browsing experience, and support basic functionality.
How We Use Cookies
We use cookies for the following purposes:
- Essential Cookies – These are necessary for the website to function properly (e.g. booking forms, login areas).
- Performance/Analytics Cookies – These help us understand how visitors use the site (e.g. via Google Analytics).
- Functionality Cookies – These remember your preferences and choices (e.g. language or display settings).
- Marketing Cookies – These may be used to deliver ads more relevant to you on third-party platforms (e.g. social media retargeting).
Managing Cookies
You can manage your cookie preferences using your browser settings or via our cookie banner (if implemented). Please note that disabling some cookies may affect the functionality of the site.
Third-Party Cookies
Some cookies are set by third-party services we use (e.g. Calendly, Stripe, Google). We recommend reviewing their individual privacy policies.
If you have any questions, you can contact us at: [email protected]
Terms & Conditions
Last updated: 1st August 2025
Welcome
Welcome to Karen Croft Ltd. These terms and conditions govern your use of our website and services, whether you’re booking coaching sessions, purchasing digital products, or browsing our content.
By using this site or engaging our services, you agree to these terms. If you do not agree, please do not use this site.
Services Provided
We offer coaching services and digital products to support emotional, personal, and transformational growth. Our services are not a substitute for medical, therapeutic, or legal advice.
Payments & Bookings
All fees are clearly stated at the point of purchase or booking. Payments are processed securely via Stripe, Kajabi. For coaching sessions, your booking is confirmed only after payment is received.
Cancellations & Refunds
Coaching sessions: Require at least 48 hours notice for rescheduling or cancellation. No-shows or late cancellations will not be refunded and cannot be rescheduled. Please ensure you book your session when you know you are able to attend.
- Digital products: Due to the nature of downloadable content, refunds are not typically offered. Please ensure the product suits your needs before purchasing.
Intellectual Property
All content on this site – including text, visuals, audio, and downloads – is owned by Karen Croft Ltd and may not be reproduced, shared, or resold without written permission.
Disclaimer
Results from coaching will vary and are influenced by individual commitment, timing, and personal circumstances. We do not guarantee specific outcomes but are fully committed to your growth.
Liability
We are not liable for any loss or damage resulting from the use or misuse of our website or services. By engaging our services, you accept full responsibility for your own wellbeing and decisions.
Contact
If you have questions about these terms, please email: [email protected]
Disclaimer
Last updated: 1st August 2025
All content on this website, including coaching services, digital tools, meditations, and written resources, is for informational and educational purposes only.
While I am a qualified coach and master practitioner of NLP (neuro linguistic programming) and hypnosis, I am not a licensed medical, psychological, or legal professional. Nothing on this site or within our coaching conversations should be interpreted as medical advice, mental health treatment, or a replacement for professional therapy.
If you are experiencing a mental health crisis or need medical care, please contact a qualified healthcare provider or emergency service.
Coaching is a powerful tool for transformation, but your results will depend on your individual circumstances, readiness, and actions. I offer a safe, confidential, and respectful space — and always with your autonomy at the heart of our work.
